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Raise your hand if you’ve ever heard someone say, “I don’t do conflict.” It’s the type of statement that can be mind-boggling because, really, we all do conflict. Everything from two drivers each thinking it’s their turn at a 4-way stop to ending a complicated, long-term relationship falls under the umbrella of conflict. Whether small and fleeting or the only thing you can think about for months, we are all in some way or another doing conflict every day. It’s just that…Continue
Who doesn’t have a list of things they’d like their manager to do differently? Everything from the way he slurps that first cup of coffee in the morning to how he plays his staff against one another is a frustration. Though it’s possible to make adjustments in any working relationship, there are still going to be some things that don’t change; no matter your efforts. What then? Here are a few ideas.
Give it one more (different) try: Before you give up completely give it…Continue
I'm lucky that I've had so much training and experience mediating issues between others. It's impossible to be a part of the mediation community for so long and not learn a thing or two about oneself in the process. So, I'm going to share, in no particular order of importance, 10 things I've learned along the way.
1) Gossip is boring. I don't mind people sharing updates about family or friends with me, but when it turns into a conversation that has too many oohs, ahs, and smirky…Continue
When companies consolidate departments or lay-off employees, the action often results in administrative support staff working with multiple bosses. Though the strategic goal is to save money, the act can backfire if the new normal doesn’t quickly fall into place. Assistants play a critical role in how swiftly that happens. Here are a few tips to help:
1) Acknowledge that bosses are unique individuals. Managers don’t all come with the same personality, or work…Continue